Booking Information

Prices & Payment

  • Local tax € 2,00 per person – is not included in our rates.
  • Advance payment: After receipt of your advance payment of € 500.00 per room (in winter) your reservation is binding.
  • Methods of payment: We accept cash, Maestro and credit cards, as well as bank transfers before arrival.
  • Package offers can only be booked in advance. Only one price advantage can be booked per stay.
  • All prices on this website are subject to change. 
  • A limited number of pets are allowed in our hotel, on request only. Price per day € 18.00 (without food). We reserve the right to charge a cleaning fee of € 70.00.

Arrival and Departure

  • Check-in is from 3:00pm on. If you arrive later than 7:00pm, please let us know. Check-out is at 11:00am.

Cancellations

Cancellations are free of charge up to 4 weeks prior to arrival. For later cancellations we reserve the right to charge cancellation fees.

  • 25% for cancellations up to 3 weeks prior to arrival
  • 50% for cancellations up to 7 days prior to arrival

Travel cancellation insurance – Summer: In order to avoid any inconvenience we recommend to take out the Schermer travel cancellation insurance. It costs € 3.00 per person per day.

Frequently Asked Questions

Our reception is available from 7.30 – 22.00h and we are happy to assist you for reservations or any questions.

  • What are the check-in and check-out times?
    Check-in is possible any time. Your room will be ready for you from 15.00h on the date of your arrival. If your room is not ready yet we will store your luggage for you while you may use our spa area. Please contact us for late arrival after 19.00h. Check-out is by 10.00h on your departure day. 
  • How far is the cable car?
    Approx. 150 metres, in winter there's a ski bus in regular intervals directly in front of the hotel.
  • Is Internet available at the hotel?
    We have free WLAN in the entire hotel. However, a code is required to log in. Please pick up your code at our reception.
  • Is childcare available for infants 0-3 years?
    Yes, on request we offer babysitter service.
  • Are dogs allowed?
    Well-behaved dogs are welcome to stay with us against a fee of € 18.00 per day and dog without food. We reserve the right to charge a cleaning fee of € 70.00. We ask for your understanding that we do not allow dogs in all room categories, therefore we ask that you let us know in advance.
  • Is smoking allowed in the hotel?
    Smoking is allowed in the lounge where there's the pool table and our large flatscreen TV. Smoking is not allowed in the dining rooms, at the bar and the fireplace lounge.

 

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